Return Policy
At Eternal 18, we believe in providing the ultimate customer experience. Your trust is very important to us and hence we want you to be completely satisfied with every purchase. If you are not satisfied, for any reason, we are glad to be of assistance, per our return policy, as follows:
-
Returns are accepted within 30 days of shipping confirmation.
-
Returned merchandise should be in the same condition as when you received it, unworn, unwashed, unaltered, undamaged, saleable, with original tags and packaging (if applicable).
-
Refunds will be credited to the original form of payment, except for items purchased via Eternal 18 gift card or identified as "final sale".
-
Final sale items are not eligible for a standard refund. However, to ensure your satisfaction, we will gladly provide a refund in the form of an Eternal 18 gift card via email.
-
If any portion of your purchase was paid by gift card, you will receive the full value of your return on an Eternal 18 gift card via email.
-
At present, we are unable to process exchanges on our website. Instead, you can return your item, per our return policy, and purchase another item separately.
-
Eternal 18 gift cards cannot be returned.
-
Shipping charges are non-refundable and will not be included in your refund. This rule only applies to international customers.
-
Please allow 7-14 business days for processing your return, once it has been received by our distribution center. After processing, your refunds will be credited to the original form of payment (for new items) or you will receive an Eternal 18 gift card via email (for final sale items) within 3-5 business days, as explained above.
-
We reserve the right, at our sole discretion, to determine if the returned merchandise does not meet our standards, as stated above.