Please refer to our shipping policy for more details. Delivery details will be provided in your confirmation email after the order has been processed.
In the U.S. we partner with USPS. However for international shipments we may use another partner. You’ll be asked to select a delivery method during checkout. To learn more check out our shipping policy.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We also offer free international shipping on orders over $499. To learn more you can check out the international shipping section of our shipping policy.
Look for an email from us titled: “Your Eternal 18 gift card is ready!”. This email contains your gift card number. Make sure you print & save it.
Returns & Exchanges
As long as your return falls within the rules of our return policy, we’re happy to help. To learn more check out our return policy.
To initiate a return, you first need to log into your online customer portal and start a return. Upon successful completion of the return, you will receive a printable, pre-paid shipping label.
At present, we are unable to process exchanges on our website. Instead, you can return your merchandise, per our return policy, and purchase another product separately.
All U.S. customers qualify for free returns, as long as the returned merchandise meets our standards specified in our return policy. We do not offer free returns internationally.
Eternal 18 Gift Card
NOTE: We do not accept any other form of payment, apart from the ones mentioned above.
Security is at the heart of everything we do here at Eternal 18. We use the industry-standard encryption protocol called Secure Socket Layer (SSL) and other measures to protect your information from unauthorized use. All of your sensitive data like payment information is encrypted and transmitted confidentially through a secure channel using SSL encryption.
If any unauthorized charges appear on your credit card as a result of shopping with eternal18.com, you must immediately alert your credit card provider, in accordance with your credit card's reporting rules and procedures. Eternal 18 LLC will assume liability for purchases made through eternal18.com only if the unauthorized use of your credit card resulted through no fault of your own.
NOTE: We will never ask you (as our customer) to confirm any account or credit card details via email. If you receive an email claiming to be from Eternal 18 and asking you to do so, please do not respond and contact us immediately.
Eternal 18 gift card is a form of a prepaid debit card loaded with funds that can be used on eternal18.com for future use. It's delivered electronically via email and contains instructions to redeem at checkout.
Our gift cards have no additional processing fees. Please note we do not ship out physical gift cards.
Eternal 18 gift cards are issued in the following three ways:
2. If you are interested in returning Final Sale merchandise, you will be refunded in the form of an Eternal 18 gift card, instead of the original form of payment. For more details please review our return policy.
3. We may issue gift cards as part of a promotion or giveaway.
Eternal 18 Points
You become an Eternal 18 Executive Member by simply placing an order or by signing up for email with us. To do so, visit JOIN US at the bottom of our home page and provide your email and hit sign up.
As an Eternal 18 Executive Member, not only you get amazing perks like earning Eternal 18 points and getting exclusive offers, but you will also get a first look at our cool blog full of fashion tips & trends.
At Eternal 18 we are passionate about delighting our customers. As part of that delight, every time you shop with us you earn a few Eternal 18 points.
For example, after you place an order, you will earn one (1) Eternal 18 point ($1 value) for every $10 you spend with us. As you continue to shop, you will accumulate more points for every purchase.
As a valued customer your Eternal 18 points are valid for the lifetime of your account with us and will not expire . You can always check the status of your Eternal 18 points by clicking on the Eternal 18 Points pop up box located at the bottom left of the screen.
You do not earn Eternal 18 points when you purchase a gift card. The Eternal 18 points are earned by the recipient of the gift card when they go to spend it. See the next FAQ for more details.
The short answer is yes. You earn Eternal 18 points when you make a purchase, not when the gift card is initially purchased.